Katherine Wilczek Board of Directors

www.theSERVICEadvisors.com

Verena Somer, The Service Advisor, is a veteran of the service industry. She has 25

years of experience in developing NO COST advertising solutions to help you increase

sales, grow membership, and generate more “word of mouth” advertising.

Verena’s career began as a customer service representative. And, because of her ability

to satisfy her customers and create VALUE for her clients, she was quickly promoted into

positions of greater responsibility - including a position with a major health care

organization as Director of Service for Metropolitan Los Angeles.

As her experience grew, Verena developed tried and true techniques that were quickly

recognized as “cost neutral” and applauded for their ability to help business owners

generate FREE advertising, increase profits and attract customers that buy again and

again!

Her NO COST strategies have been so successful, that she was encouraged to share her

tips with others. As a result, she has recently become an author, distilling her 25 years

of experience into an easy-to-implement process entitled “The 11% Solution, 7 Steps To

Make Your Buck Go Bang!”

Her book is based on the premise that most businesses risk losing 11% of their bottom

line due to poor customer service. That’s a problem. And Verena Somer has written the

Solution! The 11% Solution that is!

Verena has also co-authored a children’s book entitled “U Touch I Tell” with Chi

Housseinian, executive director of the U Touch I Tell Foundation, Inc.

This book has a unique approach to a serious subject in that it is based on the chant “U

Touch I Tell”. It is a colorful picture book - accompanied by a CD - perfect for teachers

to share in the classroom or for parents and caregivers to read to children at bedtime or

anytime. U Touch I Tell serves to open a dialogue between the reader and the child, the

first step in educating all children regarding the subject of inappropriate touching.

In addition to being an author, Verena is a speaker, consultant, trainer and blogs for 3

local publications. She has very strong community involvement and is a member of

several networking groups such as:

American Association of University Women (AAUW) - 2007 to present

¾ Member Program Committee

Arcadia Chamber of Commerce - 2008 to present

¾ Member Executive Committee

¾ Member Asian Business Night

¾ Ambassador

¾ Taste of Arcadia Chair 2009; 2010; 2011

¾ 2008 Service Award

¾ 2009 Service Award

¾ 2012 Ambassador Award

¾ Developed e-mail marketing program

¾ Volunteer

Temple City Chamber of Commerce - 2010 to present

¾ Member Asian Business Committee

¾ Consultant to Business Plan

¾ Developed e-mail marketing program

¾ Volunteer

U.S. China People’s Friendship Association (USCPFA) - 2012 to present

¾ Co-Chair Event Planning Committee

¾ Developed e-mail marketing program

Women In Networking - 2012 to present

¾ Executive Committee

¾ Developed e-mail marketing program

Verena also has a passion for being “helpful”, and daily, she is inspired by her favorite

quote from Maya Angelou, "When you learn, teach, when you get, give."

Verena Somer

Board Member